
The marketing firm Bizrate Insights, one of the major sources of online retailer reviews in the United States, presents its Circle of Excellence Award to Internet-based retailers that have received outstanding scores in online customer satisfaction during the previous year, as rated by millions of confirmed buyers. The 187 award winners in 2016 represent the top 4.6 percent of online retail businesses in Bizrate’s North American Network. To earn the award, a business must have outstanding scores in all seven of the key satisfaction areas, including overall satisfaction, product selection, on-time delivery, and customer support.